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That's what we at Medical Technologies want to know, so we would like to ask you a few questions and get your opinion. We want to be sure that you are satisfied with our services from start to finish. Are our Sales People and our Service Technicians knowledgeable and helpful? Does our Customer Support Group answer your questions promptly and completely?
We want to provide you with the best possible products and service whether you're a new customer or one that's been with us for years. But we need your help! Answering this questionnaire will help us identify the areas in which we do well, along with those that need improvement.
Please take a few minutes to fill in the information that follows. When you have completed the form, please click on the "submit" button to send it to us. We appreciate your participation and your interest in improved service and satisfaction. In recognition of your effort, we will make a donation to our corporate charity: St. Stephens Shelter, Minneapolis, MN. Every single response will be recognized with help to those in our community with the greatest need. Thank you for your help. In return, we will assure you that we will listen and improve.
| Overall, how would you rate your satisfaction with Medical Technologies?
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| Comments about Medical Technologies overall | |
| Sales Department | |
| Who is your sales person? | |
| How is your salesperson doing - | Overall Knowledge Accessibility Frequency of ongoing contact Quality of ongoing contact |
| Additional comments regarding the Sales Department: | |
| Service Department | |
| Who is your service technician? | |
| How is your service technician doing - | Overall Knowledge Accessibility Turn around time Quality of explanation of service performed |
| Additional comments regarding the Service Department: | |
| Customer Service Department | |
| Customer service/supplies ordering: | Overall Rating Customer service attitude Able to reach promptly by phone Initial understanding & handling of call Subsequent follow-up On time delivery |
| Additional comments regarding the Customer Service Department: | |
| Would you buy from Medical Technologies again? | Yes No |
| Would you use our Service Department again? | Yes No |
| Would you refer your colleagues to Medical Technologies? | Yes No |
| Comments and Suggestions Your comments and suggestions are important to us. Please take the time to tell us how we can improve our existing service to you, or what new services you would like to see: | |
| Product Hardware or Software: Policies/Procedures: New Products/Service ideas: Other: | |
Thank you for completing Medical Technologies' customer survey. We look forward to serving you better as a result of the feedback you have provided.